Troubleshooting MultiPlus

Troubleshooting MultiPlus

Here are some generic tips for troubleshooting a MultiPlus

1. To reboot the processor disconnect the AC and DC connections and leave them both off at the same time for at least 30 seconds

2. With AC and DC power disconnected check for loose connections

3. Reconnect AC and DC power. 

2. Verify that you are connected to DC Power by measuring the voltage across the DC Input terminals

3. Verify that you are connected to AC Power by measuring voltage across the AC Input terminals

4. Verify that the unit is turned on using the switch on the front face.

5. Remove the connection to any remote panel so you are testing the unit in its most basic state

6. If you are having trouble with temperature issues disconnect the temperature sensor (if fitted)

7. Test all the functions of the device even if you currently want to use only one function.

8. Is the ambient temperature excessive? Is there enough ventilation for the unit.  Is its fan running when it is trying to do something?

9. If you have any special programming like "assistants" installed check to see if something in the programming has turned off the unit.  If necessary remove the programming, reset to default and retest.

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