Troubleshooting Victron Connect Bluetooth

Troubleshooting Victron Connect Bluetooth

Here are some troubleshooting tips if you are having difficulty connecting to your solar charge controller.

1. The controller must be powered up and connected to a battery.  There should be some indication of life such as a flashing light

2. The Bluetooth must be enabled on your phone

3. You must have the latest version of the Victron Connect installed on your phone

4. All connections are handled within the app

5. Pull down the screen from the top or hit the refresh button to refresh the app and have it search for new devices

6. The first time you attempt to connect the phone will ask to 'pair' with the device. Enter the pin code. The default pin code is 000000

7. The first time you connect it may want to update the firmware of the device to the latest version.  This will happen any time you update your app and new firmware is available.

8. Some people using Android phones run into trouble with step 7, in this case try to borrow an iPhone to complete this part of the process.

9. If you are having further trouble please make screenshots of how far you got so we can understand better where you got stuck.

10. Here is the Victron Connect Manual which has screenshots and extended descriptions

11. The Victron Connect Manual has an extended troubleshooting section.

    • Related Articles

    • Troubleshooting MultiPlus

      Here are some generic tips for troubleshooting a MultiPlus 1. To reboot the processor disconnect the AC and DC connections and leave them both off at the same time for at least 30 seconds 2. With AC and DC power disconnected check for loose ...
    • Additional BMV troubleshooting and parameters

      The article below explains how the warranty procedure works for Victron.  It sounds to me like your meter is working but maybe not adjusted correctly.  There are all kinds of adjustments you can do to the meter to make sure it is getting a correct ...
    • Suite of Victron parts for Lithium batteries on a boat

      The full suite of Victron parts would include the following: Batteries VE Bus BMS - the battery management system BMV 712 battery monitor MultiPlus inverter charger Remote for MultiPlus The Color Control GX (CCGX) is optional, it doesnt do anything, ...
    • MPPT troubleshooting section in the instruction manual

      The links below go directly to the troubleshooting section of the relevant instruction manual: Smart Solar MPPT 75/10 up to 100/20 Smart Solar 100/30 and 100/50 Smart Solar 150/35 and 150/45 Smart Solar 150/60 and up Smart Solar 150/70 VE Can and up ...
    • Troubleshooting your BMV Battery Monitor

      There aren't a lot of things to go wrong with the BMV battery monitor.   It consists of three parts, lets look at each in turn: 1.  The meter itself.   This is the least likely item to give trouble, it rarely is the culprit.  You can inspect the ...